Privacy Policy

Last Updated: March 27, 2026

1. Introduction

Raahē (operated by Regalornaments & Fashion Pvt Ltd), located at First Floor, 20, Central Avenue, Choubey Colony, Raipur – 492001, Chhattisgarh, India, operates the website https://raahe.in (the “Site”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site, browse our collections, make purchases through our online store, or interact with us in any way. By using our Site, you consent to the practices described in this policy.

We are committed to protecting your privacy and handling your personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Site, you may voluntarily provide us with personal information, including:

Name, email address, phone number, and shipping/billing address (when placing an order or contacting us)
Payment information (processed securely through third-party payment gateways; we do not store your credit/debit card details)
Account registration details (if you create an account on our Site)
Messages and enquiries submitted through our contact form or email
Newsletter subscription preferences (if you opt in to receive updates)

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

IP address, browser type, device information, and operating system
Pages visited, time spent on the Site, referring URLs, and browsing patterns
Location data (approximate, based on IP address)

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and delivery
To communicate with you about your orders, enquiries, and customer support requests
To send promotional emails and updates about new collections, events, and offers (only with your consent; you may unsubscribe at any time)
To improve and personalise your browsing experience on our Site
To analyse website traffic and usage patterns for site optimisation
To prevent fraud and ensure the security of our Site and services
To comply with applicable legal obligations

4. Cookies

Our Site uses cookies – small text files stored on your device – to enhance your browsing experience. The types of cookies we use include:

Essential Cookies: Required for the Site to function properly, including session management, shopping cart functionality, and user authentication (e.g., PHPSESSID, WordPress login cookies).

Analytics Cookies: We may use Google Analytics or similar tools to understand how visitors use our Site. These cookies collect anonymous, aggregated data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Functional Cookies: These remember your preferences (such as language or region) to provide a more personalised experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.

5. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data:

Payment Gateways: Your payment transactions are processed through secure third-party payment gateways (such as Razorpay, PayU, or similar providers). We do not store your card or bank account details on our servers.

Shipping & Logistics: We share your name, address, and phone number with courier and logistics partners solely for the purpose of delivering your orders.

Email & Marketing: If you subscribe to our newsletter, your email address may be shared with our email marketing platform (such as Mailchimp) to send you updates. You can unsubscribe at any time.

Analytics: We may use Google Analytics to monitor website performance. No personally identifiable information is shared with Google for this purpose.

Social Media: Our Site includes links to our Instagram and Facebook pages. These platforms have their own privacy policies, and we encourage you to review them. No data is sent to these platforms unless you actively click on the links or interact with embedded content.

6. WooCommerce & Online Store

Our online store is powered by WooCommerce. When you make a purchase, WooCommerce collects and stores the following data:

Your name, billing and shipping addresses, email address, and phone number
Order details, including products purchased, order value, and transaction history
IP address at the time of purchase (for fraud prevention)

This data is stored securely on our hosting servers and is used only to process your orders and provide customer support.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

Order and transaction data is retained for a minimum of 8 years as required under Indian tax and accounting laws
Account data is retained for as long as your account remains active
Contact form submissions are retained for up to 2 years unless you request earlier deletion
Newsletter subscriptions are retained until you unsubscribe

8. Data Security

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it, including:

SSL/HTTPS encryption across the entire Site to protect data in transit
Secure payment processing through PCI-DSS compliant payment gateways
Restricted access to personal data (only authorised personnel can access customer information)
Regular security updates and monitoring of our website infrastructure

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to addressing any breach promptly.

9. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal data:

Access: You may request a copy of the personal information we hold about you
Correction: You may request correction of any inaccurate or incomplete personal data
Deletion: You may request deletion of your personal data, subject to legal retention requirements
Withdrawal of Consent: You may withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, please contact us at the details provided in Section 12 below.

10. Children’s Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

Business Name: Raahē (operated by Regalornaments & Fashion Pvt Ltd)
Address: First Floor, 20, Central Avenue, Choubey Colony, Raipur – 492001, Chhattisgarh, India
Email: support@raahe.in
Phone: +91 77778 05165